Refund and Return Policy
Effective Date:January 6, 2025.
At Twinknapoo, we aim to ensure your satisfaction with every purchase. This Refund and Return Policy explains your rights and our procedures regarding returns, exchanges, and refunds.
Returns
Eligibility:
- Items must be returned within [insert number of days, e.g., 30 days] from the date of purchase.
- Items must be unused, in original packaging, and accompanied by the receipt or proof of purchase.
- Certain items (e.g., personalized, perishable, or clearance items) may not be eligible for return.
Process:
- Contact us at info@twinknapoo.com or (801) 765-9206 to initiate a return.
- Ship the item to the address provided:
1086 W 1330th S, Orem, Utah (UT), 84058. - Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
Refunds
Approval Process:
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
Refund Issuance:
- Approved refunds will be processed within [insert timeframe, e.g., 7-10 business days] and credited to your original payment method.
Non-Refundable Items:
- Certain items are non-refundable, including gift cards, personalized products, and items marked “final sale.”
Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- To exchange an item, please contact us to arrange the return and exchange process.
Cancellations
- Orders can be canceled within [insert timeframe, e.g., 24 hours] of purchase for a full refund.
- After this period, cancellations may not be possible if the order has already been processed.
Contact Us
If you have questions or need further assistance, please contact us:
- Phone: (801) 765-9206
- Email: info@twinknapoo.com
- Address: 1086 W 1330th S, Orem, Utah (UT), 84058